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“Client Confidentiality” w/ Allissa Haines

July 12, 2018 In Podcast
Tags: Alternative Healthcare, Bodywork, Health, Holistic Health, Massage, Massage Therapist, Massage Therapy
by Haley Winter
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This week I am talking to Allissa Haines about client confidentiality. Now I know that all, or hopefully all of us believe that client confidentiality is an important factor in running a practice ethically. However I thought it would be good to bring in someone to talk about where there might be some grey areas for some therapists. How far do we take it? What is the ethical standard we are shooting for? Are there circumstances where it doesn’t really apply? Where do we commonly make mistakes in on this topic?

I ask some of these questions and more of Allissa, who also has a massage podcast called “Massage Business Blueprint”. She has written articles in many publications, including a regular column in Massage and Bodywork Magazine. She teaches all over the country, has been running a thriving private practice for over 13 years, and is a big advocate of online marketing for massage. Producing the podcast has allowed her to cultivate a community of massage therapists who are passionate about growing their business and being the best therapists they can be. For those of you not familiar with it, I would highly suggest you check it out.

Now despite how it might see that the topic of client confidentiality is pretty narrow, the conversation actually covers quite a bit of ground. From handling multiple family members, to handling the death of your client. Because Allissa runs an online forum for bodyworkers, I also had to get her two cents on how to get the most out of social media and online communities. I hope you enjoy my conversation with Allissa.

In this episode:
[2:39] Common mistakes around confidentiality
[11:53] Why do massage therapists make these mistakes?
[13:45] Pregnant client example
[17:45] Competence vurses excellence
[20:13]} Is it the ego?
[22:59] Death of a client
[32:35] Asking celebrity clients for testimonial
[37:23] Social media
[42:39] Using social media more constructively
[47:10] Allissa failure
[53:50] Her top books for massage

 

Important quotes from Allissa:

“I try really hard to make sure I get the kids permission to share their treatment information with their parent.”

“It’s okay to say I’ve worked with people who run track, but you don’t want to say you’ve worked with a bunch of kids from the north ateborough track program”

“You can accidentally get the reputation of being a blabbermouth.”

“If you have a client on the table and you talk about some other client, they are going to feel really uncomfortable wondering if you talk about them. and they are never going to refer anyone to you knowing that you might talk about them.”

“In a perfect world we would all be required to take continuing education.”

I think handling confidentiality extremely well means that you constantly and consistently reexamine how you talk with and about clients.”

“Ethics is never a thing that you do, and then you are done. Its constantly evolving.”

“Are you willing to be uncomfortable and awkward with a situation so that you can handle it better?”

“We exist on the periphery of peoples lives.”

“Sometimes we handle things badly because we don’t get the credit we think we deserve in someone’s life.”

“Sometimes we broadcast what we shouldn’t because we want to feel known.”

“Asking a celebrity to bring you clients makes you like all the other beggars who want a piece of them.”

“Being a professional massage therapist means protecting a clients confidentiality even more than they do.”

“Its really easy to publicize a dual relationship without meaning to.”

“When you are a massage therapist and you are dating online, pay for the upgrades so you can browse invisibly. Take my word for it.”

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Podcast Reviews

  • Wow
    October 31, 2018 by Cds65 from United States

    What a wonderful resource for massage therapists. He is a very thoughtful and insightful interviewer. Really love it...

  • Great information; hard to hear
    October 10, 2018 by A Twist from United States

    So many interesting topics and speakers are offered and I want to dive deeper into all the episodes that this podcast has, but I can’t hear half of what is said because the sound levels are too soft even at max volume.

  • Excellent podcast
    October 3, 2018 by ??❄️? from United States

    This podcast is gold. Haley is an excellent interviewer who asks thoughtful and specific questions that really uncover useful knowledge. I love the variety of guests. Thank you for opening up the world of massage therapy to me.

  • Finally, a good massage podcast!
    August 18, 2018 by Bode232300 from United States

    Massage therapy was sorely lacking any podcasts with good substance. I’ve only listened to two episodes so far but I can’t wait to listen to all of them. Thank you for making my commute to work so much more educational! Bravo.

  • Great content, please fix the sound quality!
    July 10, 2018 by laura-gee from United States

    I want to listen to this at the gym but even with my headphones/ear buds and phone volumes maxed out, I can barely hear this podcast. Same thing in my car. I do not have this issue with my other favorite podcasts. ? other than, keep up the good work!???

  • Just what I needed!
    September 28, 2017 by SallyMT from United States

    As a sole proprietor massage therapist, I find this podcast SUCH A GIFT. To hear how leaders in our field think, reason, get lost, wonder, educate and conduct themselves is such a blessing. It’s what I’ve longed for and didn’t know how to get. Thank you Haley for this podcast!!

  • engaging podcast
    June 30, 2017 by Wild Rosaceae from United States

    This is one of my favorite massage podcasts I have found yet!

  • Great stuff
    February 6, 2017 by ComicsByConnor from United States

    Loved listening to this! Very insightful.

  • Well done
    February 2, 2017 by ZoëLMT from United States

    This is a very informative podcast about the ins and outs of the massage therapy industry from the professionals who live in and breathe massage. I feel like the topics covered are worth a listen to for clients, students, new professionals and experienced body workers alike. The language is easy to grasp, and the topics all have honest open answers with valuable kernels of knowledge.

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